Update - As our teams have been monitoring, we're seeing users successfully login, and also reset their passwords when needed. There are some customers reporting issues not receiving a password reset email, and the cause of this is due to not having an email attached to their user. For these situations, another Admin will need to follow the steps in this Help Article and the User will be able to set a valid password. https://help.elvanto.com/hc/en-us/articles/17014456224151-How-to-Reset-a-Password-for-a-User-in-Elvanto
We will continue to update this page as needed to provide assistance.
Feb 26, 2026 - 14:49 PST
We will continue to update this page as needed to provide assistance.
Feb 26, 2026 - 14:49 PST
Monitoring - Our Engineering teams have confirmed that Users are able to login and also reset passwords successfully and we are seeing that this is working as expected for customers. It will be required for most Users to update their passwords so following the "Forgot Your Password" steps on the login page will be needed. We have more detailed steps on that process in this Help Article: https://help.elvanto.com/hc/en-us/articles/21058609236247-How-to-Reset-Your-Elvanto-Admin-Password
We will continue to monitor and provide updates as needed.
Feb 26, 2026 - 09:26 PST
We will continue to monitor and provide updates as needed.
Feb 26, 2026 - 09:26 PST
Update - Our Engineering teams are reporting success in the tests for this fix and are releasing the change. We will provide another update once this is live for customers.
Feb 26, 2026 - 08:24 PST
Feb 26, 2026 - 08:24 PST
Identified - Our Engineering teams have identified the issue causing the trouble with password resets and are working to implement a solution.
Feb 26, 2026 - 08:00 PST
Feb 26, 2026 - 08:00 PST
Update - An available workaround for Elvanto users experiencing this would be to login to Tithely first and then use the SSO option to Elvanto. This option will work for those who have already setup that link.
Feb 26, 2026 - 06:43 PST
Feb 26, 2026 - 06:43 PST
Update - Our Engineering teams are continuing to work on the issue affecting the ability to reset passwords. We will provide the latest updates via this page.
Feb 26, 2026 - 06:31 PST
Feb 26, 2026 - 06:31 PST
Investigating - Our teams are investigating additional reports of trouble when attempting to perform a password reset. We will provide updates here.
Feb 26, 2026 - 04:51 PST
Feb 26, 2026 - 04:51 PST
About This Site
This status system provides real-time information on system performance and security for all of our applications along with historical application stability data. If there are any interruptions in service, a note will be posted here. All times are communicated in Pacific Time (GMT-07:00).
For support or additional questions, reach out to support@elvanto.com.
Web Application
Operational
Australia & New Zealand
Operational
International
Operational
United States
Operational
API Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance